Horsewood Money-Back Guarantee: 6 Steps to Claim a Refund
Written by the Horsewood Daily editorial team · Medically reviewed by Dr. Landon Trost, MD, Physician
Last updated · Review date · How we write and review
Every Horsewood pack carries a 60-day money-back guarantee, counted from purchase unless the sales page prints a longer window. To claim, call +1 (302) 200-3480 with your order ID, mail the bottles back by tracked post at your cost, and wait for the refund. The six steps are below.
How does the Horsewood 60-day guarantee work?
The terms are short. You have 60 days from the day you buy. If you want your money back, you call the order desk first, then post the bottles. You pay the return postage. The product price comes back to you.
Confirm the terms at the live checkout before you pay, because the seller can print a longer window. The table sums up what is on file today.
| Detail | What is stated |
|---|---|
| Length | 60 days from purchase, unless the sales page prints a longer window |
| How to claim | Call +1 (302) 200-3480 with your order ID |
| What to send | Bottles, with your full name, email and order ID |
| Opened bottles | The brand's pages conflict; ask the desk first |
| Return address on file | 5 Times Square, Floor 18, New York, NY 10036 |
| Return postage | Paid by you; use a tracked service |
| Original shipping | Not refunded, per the brand's refund page |
| Refund timing | 3-5 business days after the returns desk credits you, then 5-10 days on your card |
Key facts
- The window counts from purchase, not from delivery or your first capsule.
- At 2 capsules a day, 60 days equals two bottles of use.
- Claims go through the order desk phone line, not through this website's email.
- Return postage and the original shipping fee stay with you.
- A guarantee limits your money risk. It does not show that the capsules work.
- Horsewood is not FDA approved, as no supplement is, and it is not an ED treatment.
Step 1: Who do you call, and what do you say?
Call the order desk at +1 (302) 200-3480 with your order ID in front of you. Say that you want to use the 60-day money-back guarantee. Do this before you mail anything. A box that arrives before your call can sit unmatched and slow everything down.
Find the order ID in your confirmation email. If you cannot find the email, search your spam and promotions folders. The website inbox at [email protected] cannot see orders, so a claim sent there does not count.
Step 2: What should you ask while you are on the phone?
Three questions settle most problems. Which bottles should go back? Do opened or empty bottles count? What is the current return address? Write down each answer with the date of the call.
The second question matters most. The brand's refund page asks for unused bottles in perfect condition. The brand's FAQ says to keep the bottles and send them back empty. Both cannot be the rule at once, so the desk has to tell you which one applies to your order.
Refund page says
Return unused bottles in perfect condition.
Brand FAQ says
Keep the bottles and send them back empty.
Your safe move
Open one bottle at a time. Keep every other bottle sealed until you decide.
Step 3: What goes in the box?
Only what the desk asked for. Put the bottles in a sturdy box. Add a note with your full name, your email and your order ID. Without those details the returns desk cannot match the box to your order.
- Only the bottles the desk named.
- A slip with your full name.
- The email you checked out with.
- The order ID.
- A phone photo of the box before you tape it.
A bonus e-book question belongs on the call. The terms are silent on what happens to the e-books sent with the 6-bottle pack, so ask the desk.
Step 4: Where do you send it, and who pays?
Send the box to the address the desk confirms. The returns address on file is 5 Times Square, Floor 18, New York, NY 10036. The brand's own pages show other addresses, so never guess one from an old email or a copy page.
You pay the return postage. Use a tracked service, because the tracking number proves the bottles reached the returns desk. The brand's refund page also keeps the original shipping fee, which matters most on the 2- and 3-bottle packs. The 6-bottle pack ships free in the US, so nothing is lost on that line.
| Cost item | Who pays | Note |
|---|---|---|
| Return postage | You | Use a tracked service |
| Original shipping on 2 or 3 bottles | You | Not refunded, per the brand's refund page |
| Original shipping on 6 bottles | Nobody | Free in the US |
| Packing materials | You | Any sturdy box works |
| Product price | Refunded to you | After the returns desk credits you |
Step 5: How long does the refund take?
In two stages. The refund is paid 3-5 business days after the returns desk credits you. Then your card issuer takes 5-10 days to show it. The total also depends on how fast your box travels.
If the refund has not shown after those windows, call the desk again with your order ID and the return tracking number.
Step 6: What if the refund is late or refused?
Keep a paper trail from day one. Dates and numbers settle most disputes fast. If the desk says no, ask which rule it is applying: the window, the condition of the bottles or the address.
Keep these until the refund posts: 0 of 5 checked
For written follow-ups, use [email protected]. If the seller still does not pay, ask your card issuer about its dispute rules. And if you only need to fix a mistake, such as a wrong address or pack size, call the desk as soon as you spot it. Cancellation terms are not published, so ask before the box ships.
How do you plan your decision day inside the window?
Work backward from day 60. Delivery time counts against the window, and it is not published, so the clock is already running while the box travels. Give yourself room for a phone call and a trip to the post office.
A simple plan: note the order date, note the arrival date, expect bottle one to run out around day 30, and decide around day 50. Our 60-day plan lays this out step by step.
Frequently asked questions
Short answers, taken from the label, the seller terms and the sources named on this page.
Does Horsewood have a money-back guarantee?
Yes. Every pack carries a 60-day money-back guarantee, counted from purchase unless the sales page prints a longer window. Confirm the terms at the live checkout.
How do I get a Horsewood refund?
Call +1 (302) 200-3480 with your order ID, confirm the terms and the return address, then mail the bottles by tracked post. You pay the return postage.
Do I have to send back opened bottles?
The brand's pages conflict. The refund page asks for unused bottles, while the FAQ says to send them back empty. Ask the order desk which rule applies to you.
How long does a Horsewood refund take?
3-5 business days after the returns desk credits you, then 5-10 days for your card. Add the days your parcel spends in the mail.
Do I get my shipping cost back?
No. The brand's refund page keeps the original shipping charge, and the return postage is yours to pay.
Can I cancel a Horsewood order?
Call the order desk as soon as you spot a mistake. Cancellation terms are not published, and a quick call gives you the most room before the box ships.
Our view
The guarantee is a fair safety net with real costs attached. You get your product money back if you act inside 60 days, call first and post the bottles. You lose the postage, and on the smaller packs the shipping fee.
Two things make it easier. Keep spare bottles sealed until you decide. And make your decision around day 50, not day 59. If you do not need the money back, nothing is lost by knowing the rules early.
We earn money when you buy through this site, so weigh our view with that in mind. The terms above come from the seller's own pages, and where those pages disagree, we say so.
