Contact Horsewood: Phone, Email and Where Each Question Goes
Written by the Horsewood Daily editorial team
Last updated · Who reviewed this page · How we write and review
Phone +1 (302) 200-3480 for any Horsewood order issue: buying, tracking, edits, cancels and refunds. Order mail goes to [email protected], and returns go to 5 Times Square, Floor 18, New York, NY 10036 after a claim call. [email protected] handles this website only and cannot see orders. Ignore other numbers shown on the brand's pages.
How do you contact Horsewood?
Phone +1 (302) 200-3480 for anything about a Horsewood order: buying, tracking, changes or refunds. Email [email protected] for anything about this website.
Two lines, two jobs. Choose correctly and one contact gets it done.
Tracking and refunds
Phone: +1 (302) 200-3480
Email: [email protected]
Website questions
Email: [email protected]
Mon-Fri 9:00am-5:00pm ET (website email)
Returns address
5 Times Square, Floor 18, New York, NY 10036
Office
215 Park Avenue South, Floor 13, New York, NY 10003
Who handles which Horsewood question?
Orders belong to the Horsewood order desk and the sales inbox. The website inbox handles the pages and nothing else.
Scan the left column for your problem. The middle column tells you where to take it.
| Your problem | Where to take it | Worth knowing |
|---|---|---|
| Questions before you pick a pack | Order support +1 (302) 200-3480 | The checkout shows today's total |
| A parcel that has not shown up | Order support +1 (302) 200-3480 | The order email carries the tracking link |
| A changed mind or a wrong address | Order support +1 (302) 200-3480 | Speed matters before it ships |
| A money-back claim | Order support +1 (302) 200-3480 | Have the order ID in hand |
| An order question in writing | [email protected] | Put your name and order ID in the subject |
| Bottles going back | 5 Times Square, Floor 18, New York, NY 10036 | Call first; tracked postage is on you |
| A typo or wrong fact here | [email protected] | No access to orders |
| Privacy or press | [email protected] | Mon-Fri 9:00am-5:00pm ET |
| A health worry | Your doctor or pharmacist | Sales staff are not medical staff |
What does the Horsewood order desk do?
The Horsewood order desk owns every step after you hit the buy button. It also takes questions before you pay.
Use it to settle the dose question early. The label asks for 2 capsules a day, even where an ad says 1.
Buying
Talks you through the 2, 3 and 6 bottle packs.
Tracking
Chases a parcel when the tracking link goes quiet.
Edits
Fixes a name, an address or a pack before dispatch.
Refunds
Opens your 60-day money-back claim and tells you what to mail.
Returns address
Confirms where bottles should go before you ship.
Dose
Confirms the label serving of 2 capsules with water.
Which Horsewood email address is right for you?
Send order mail to [email protected] and website mail to [email protected]. Mixing them up only slows you down.
The sales address is the same one printed on the Horsewood label. The website inbox is staffed Mon-Fri 9:00am-5:00pm ET for pages, typos, privacy and press.
- Billing, refunds or delivery: the phone line or the sales inbox
- A broken link or a wrong number on this site: the website inbox
- A correction: send the link, the sentence and your source together
Our editorial policy shows what happens to a correction once it lands.
Can you cancel or change a Horsewood order after paying?
You can ask, and your odds improve if you ring +1 (302) 200-3480 with your order ID the moment you decide. Horsewood publishes no cancel procedure, so speed matters most.
After dispatch, a cancel turns into a return. The desk will tell you which one you are dealing with.
- 1
Grab the order ID
It sits in your confirmation email.
- 2
Ring the desk
Dial +1 (302) 200-3480 and say plainly what you want.
- 3
Log the call
Note who you spoke to, the date and what they agreed.
- 4
Watch your card
Check the next statements for anything you did not approve.
Already shipped? The refund policy takes it from there.
Which Horsewood numbers and addresses should you skip?
Skip every Horsewood number or address other than the order desk, the sales email and the two New York addresses. The brand's own pages show other phone numbers and a Utah PO box, and they do not serve orders placed here.
Stick with this site's order desk. Before you post a box, get the returns address confirmed on the phone.
| Address | Its job |
|---|---|
| 215 Park Avenue South, Floor 13, New York, NY 10003 | Seller's office |
| 5 Times Square, Floor 18, New York, NY 10036 | Returns only; put your full name, email and order ID inside |
| 11870 62nd St N, Largo, FL 33773 | Distributor line on the label; it does not take orders or returns |
When is Horsewood support open?
The Horsewood website inbox is staffed Mon-Fri 9:00am-5:00pm ET. The order desk does not publish its hours, and neither inbox publishes a reply time.
So use the phone for anything urgent, like stopping a shipment. Morning calls on a weekday give you the most business hours to sort it out.
| Situation | Phone or email? |
|---|---|
| Stop or change an order before it ships | Phone, today |
| A parcel stuck for several days | Phone, with the tracking number |
| A refund that has not posted | Phone, with the return tracking number |
| A question about a past invoice | Sales email is fine |
| A typo on this website | Website email is fine |
What do you need in hand before you call Horsewood?
Gather six things before you call Horsewood. Check them off below.
Got these? 0 of 6 checked
Delivery questions get a full answer on the shipping page.
Who should you call about a Horsewood side effect?
Call your doctor about a Horsewood side effect before you call anyone else. Chest pain, a pounding heartbeat or fainting means emergency services, right away.
Once you are safe, let the order desk know, with your order ID and the bottle in hand. Take the label to the appointment, and read the side effects page for warning signs.
How do you pay for Horsewood safely?
Pay for Horsewood on the secure checkout page and nowhere else. A card number never belongs in an email, a text or a voicemail.
The checkout carries the logos shown here. A request to pay any other way is a scam until the desk tells you otherwise.
Reaching Horsewood: common questions
Questions people type into Google and Bing, answered from the label and the sources on this page.
How do I reach Horsewood customer service?
Phone +1 (302) 200-3480. That line belongs to the USA Authorized Horsewood Retailer and covers buying, tracking, order changes and refunds.
What is the Horsewood phone number?
For orders placed through this site, it is +1 (302) 200-3480. The brand's own pages show other numbers, so stick with this one.
What email does Horsewood use?
Order mail goes to [email protected], which is also the address on the bottle label. Website mail goes to [email protected], and that inbox never touches orders.
Does Horsewood have a mailing address?
Yes, two. The seller's office is 215 Park Avenue South, Floor 13, New York, NY 10003, and bottles coming back go to 5 Times Square, Floor 18, New York, NY 10036 once you have made a claim call.
When is Horsewood support open?
The website inbox runs Mon-Fri 9:00am-5:00pm ET. Phone hours for the order desk are not published, so try in the morning on a weekday.
Can I cancel my Horsewood order?
Ring +1 (302) 200-3480 with the order ID right away. No cancel procedure is published, and the sooner you call, the more the desk can still change.
How long does Horsewood take to answer an email?
No reply time is published. If the problem cannot wait, pick up the phone.
How do I reach the HorsewoodDaily.com team?
Write to [email protected] about pages, typos, privacy or press. That inbox cannot look up, change or refund an order.
Why do I see a different Horsewood phone number online?
The brand's pages list other numbers and a Utah PO box. Ignore them for orders placed here and confirm any address with the order desk.
