Horsewood Refund Policy: How Returns and Refunds Work
Written by the Horsewood Daily editorial team
Last updated · Who reviewed this page · How we write and review
Ring +1 (302) 200-3480 with your order ID within 60 days of buying Horsewood to open a refund claim. Post the bottles to 5 Times Square, Floor 18, New York, NY 10036 with a slip showing your full name, email and order ID, by tracked mail you pay for. Original shipping is kept. The refund leaves 3-5 business days after credit, then takes 5-10 days on your card.
What does the Horsewood refund policy cover?
The Horsewood refund policy covers any order placed with the USA Authorized Horsewood Retailer. You have 60 days from purchase to ask for your money, or longer if the sales page prints a longer window the day you buy.
The deal in one line: call to claim, post the bottles back, pay that postage yourself. Each term is set out below, along with the part you should double-check.
| Term | The rule | Double-check this |
|---|---|---|
| Window | 60 days from purchase | Any longer window printed on the sales page |
| Claim route | Phone +1 (302) 200-3480 with the order ID | Who took the call, and when |
| Goods returned | The bottles, with a slip inside | Whether opened or empty bottles count |
| Returns address | 5 Times Square, Floor 18, New York, NY 10036 | That it is still current on shipping day |
| Return postage | Yours to pay, tracked | Nothing; this one is fixed |
| Original shipping | Kept by the seller (brand refund page) | What you paid at checkout |
| Timing | 3-5 business days after credit, then 5-10 days on the card | The day your box was logged |
How do you claim a Horsewood refund?
Ring the order desk with your order ID, then post the bottles back by tracked mail. That is the whole Horsewood claim, and the phone call has to come first.
Work through the six stages in order. Jot down notes at each one.
- 1
Locate the order ID
Pull it from the confirmation email before you dial.
- 2
Phone the desk
Ring +1 (302) 200-3480 and ask to use the 60-day guarantee.
- 3
Pin down the details
Which bottles go back, and to which address.
- 4
Box it up
Tuck in a slip with your full name, email, and order ID.
- 5
Post with tracking
Your cost. Hang on to the receipt.
- 6
Wait for the credit
3-5 business days after it lands, then 5-10 for the card.
What the promise covers in the first place is laid out on the money-back guarantee page.
Horsewood refund terms, clause by clause
Here are the Horsewood refund rules written out as numbered clauses. Where two brand sources clash, the clause flags it and tells you what to ask.
If anything here differs from the live checkout or what the desk tells you, theirs is the version that counts.
- Scope. Orders placed with the USA Authorized Horsewood Retailer through this site's checkout. Bottles from an unknown seller may carry no promise at all.
- Window. 60 days, counted from purchase. A longer window printed on the sales page on your order day replaces it.
- Opening a claim. By phone only, at +1 (302) 200-3480, with the order ID. Writing to this website does not open a claim.
- Condition. The brand's refund page asks for unused bottles in perfect condition. Its sales-page FAQ tells buyers to keep the bottles and send them back empty. The desk decides which applies to you, so ask.
- Return postage. Paid by the buyer, by tracked service, to 5 Times Square, Floor 18, New York, NY 10036 unless the desk names another address.
- Original shipping. Not refunded, per the brand's refund page. The 6-bottle pack ships free in the US, so this bites hardest on 2 and 3 bottles.
- Refund method. Credited to the card you paid with, 3-5 business days after the returns desk credits you, then 5-10 days on your card.
- Bonus items. The bonus e-books emailed with the 6-bottle pack are not addressed. Raise them on the call.
Do opened or empty Horsewood bottles qualify for a refund?
Nobody can say for sure, because the brand answers both ways. The Horsewood refund page wants unused bottles in perfect condition; the sales-page FAQ says hold on to the bottles and return them empty.
Both cannot be the whole rule. Get the desk's answer by phone and write down who said it and when.
Still sealed
Leave the seal alone. Store them away from heat, light and humidity while the claim runs.
Opened
Screw the cap down and keep every capsule. Claim early, not on the last day.
Empty
Keep the bottle. Toss nothing until the desk says what it wants.
A badge is a headline. The conditions live in the brand's terms and with the desk.
Opened a bottle and quit after a week? Say exactly that on the call. Plain facts get you a plain answer.
Where do you mail a Horsewood return?
Post Horsewood returns to 5 Times Square, Floor 18, New York, NY 10036. That is the address this site's seller lists, and you should hear it confirmed on your claim call.
The brand's own pages show other phone numbers and a Utah PO box. Do not use them. This site's order desk is your contact, and its confirmed address is the only one to ship to.
| Address | Right for | Wrong for |
|---|---|---|
| 5 Times Square, Floor 18, New York, NY 10036 | Bottles going back after a claim call | Billing letters |
| 215 Park Avenue South, Floor 13, New York, NY 10003 | The seller's office | Returns |
| 11870 62nd St N, Largo, FL 33773 | Matching the distributor line on your label | Returns or refunds |
In the Horsewood return box: 0 of 6 checked
What money comes back on each Horsewood pack?
A Horsewood refund gives back the bottle price. Your original shipping fee and your return postage stay spent.
Six bottles ship free in the US, so that pack loses the least. Two and three bottles carry a checkout shipping fee that the policy keeps.
| Pack | Bottle price paid | Original shipping | Return postage |
|---|---|---|---|
| 2 bottles | $158 ($79 each) | Fee shown at checkout; kept | On you |
| 3 bottles | $207 ($69 each) | Fee shown at checkout; kept | On you |
| 6 bottles | $294 ($49 each) | Free U.S. shipping | On you |
Pick a pack with the refund math in mind. The pricing page lines them up.
How long does a Horsewood refund take?
Expect the Horsewood refund to leave 3-5 business days after the returns desk credits your parcel. Then give your card 5-10 days to post it.
Add the days your parcel spends in the mail.
- Day 1
Claim call
Order ID given, bottles and address agreed.
- Next
Box posted
Tracked, at your cost, to the confirmed address.
- Transit
In the mail
Carrier and distance set the pace.
- Arrival
Box credited
The slip ties the parcel to your order.
- +3-5 business days
Refund issued
Sent back to the card you used.
- +5-10 days
On your statement
Each card issuer posts on its own clock.
Delivery times for new orders are on the shipping page.
What if a Horsewood refund stalls or is refused?
Ring the desk again with your order ID and tracking number if a Horsewood refund stalls. Ask straight out which term is holding it up.
Records win these arguments. Keep every bottle until the money lands.
Count the days
Start from the purchase date. Day 60 or earlier is inside the window.
Call with evidence
Order ID, delivered tracking scan and your call notes, all in front of you.
Name the clause
If the answer is no, ask whether it is the window, the condition or the address.
Bring in your card issuer
Still no progress? Your card issuer can explain how its own disputes work.
Who handles Horsewood refunds?
The order desk at +1 (302) 200-3480 runs every Horsewood refund from first call to final credit. The same line handles tracking and order edits.
This website's inbox, [email protected], has no access to orders and cannot approve anything. Written order questions go to [email protected] with your full name and order ID. The contact page sorts every question by desk.
Horsewood refund policy: common questions
Questions people type into Google and Bing, answered from the label and the sources on this page.
When does the Horsewood refund window start?
On the day you buy. You have 60 days from that date unless the sales page shows a longer window when you order, so screenshot the checkout terms.
What is the first step to get a Horsewood refund?
Pick up the phone. Ring +1 (302) 200-3480, give the order ID, and the desk opens the claim and tells you what to send.
Do I have to send back opened Horsewood bottles?
The brand contradicts itself. Its refund page wants unused bottles in perfect condition, its sales-page FAQ says keep the bottles and return them empty, so get the desk's ruling first.
What address takes Horsewood returns?
5 Times Square, Floor 18, New York, NY 10036, with your full name, email, and order ID inside the box. Confirm it on the phone, since the brand's own pages print a different address.
Do I get my Horsewood shipping costs back?
No. The brand's refund page keeps the original shipping charge, and the return postage is yours to pay.
How many days until my Horsewood refund shows up?
Count 3-5 business days from the day the returns desk credits your box. After that, allow 5-10 days for your card to post it.
Can I post a Horsewood return without calling?
Bad idea. A parcel with no open claim may never get matched to your order. Ring the desk first and log who you spoke to.
What if my Horsewood refund is turned down?
Call back with the order ID, the tracking number and your notes, and ask which rule the desk is applying. Still stuck? Your card issuer can walk you through its dispute process.
What happens to the Horsewood bonus e-books if I return the 6-bottle pack?
The terms are silent on that. The guides come by email, so ask the desk during your claim call.
